Support
Support
Something not working, or a question about your data? Write to us.
You can do these yourself
- Delete your account and the runs behind it: open My, tap your name at the top, then Account. For a copy of your data, email us and we will send it.
- Withdraw location, motion, or health consent under My, Settings, Permissions.
- Recover a run that was interrupted: reopen the app and it offers the unfinished run.
- Change units, language, and theme under My, Settings.
Contact
Email contact@runflake.com. Tell us your phone model, the app version from My, Settings, Legal, and what you were doing when it happened.
Response time
We answer within three business days, and within thirty days for data requests.