Support
Support
Something not working, or a question about your data? Write to us.
You can do these yourself
- Export or delete your runs, and delete your account, under My, Settings, Account.
- Withdraw location, motion, or health consent under My, Settings, Permissions.
- Recover a run that was interrupted: reopen the app and it offers the unfinished run.
- Change units, language, and theme under My, Settings.
Contact
Email contact@runflake.com. Tell us your phone model, the app version from My, Settings, and what you were doing when it happened.
Response time
We answer within three business days, and within thirty days for data requests.